Privacy Policy

Last updated: April 10, 2024

1. Introduction

At BookSnap.Me, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our booking platform services.

Please read this privacy policy carefully. If you disagree with any part of this policy, please discontinue use of our services immediately.

2. Information We Collect

2.1. Personal Information

We collect personal information that you voluntarily provide when using our services, which may include:

  • Contact information (name, email address, phone number)
  • Business information (business name, address)
  • Account credentials
  • Customer booking information
  • Service-related information (appointments, service types, costs)

2.2. Usage Data

We automatically collect certain information when you visit, use or navigate our platform. This information may include:

  • Device and connection information
  • IP address
  • Browser type and version
  • Operating system
  • Timestamps and usage statistics
  • Pages visited and features used

3. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide and maintain our services
  • Process bookings and appointments
  • Generate analytics and reports about business performance
  • Send notifications related to bookings and operations
  • Communicate with you about service-related announcements
  • Improve our platform and user experience
  • Troubleshoot technical issues
  • Enforce our terms, conditions, and policies
  • Comply with legal obligations

4. Data Security

We implement robust security measures to protect your information:

  • All data transmissions are secured using HTTPS encryption
  • Sensitive information is encrypted using AES-256 encryption
  • Passwords are securely hashed using industry-standard algorithms
  • Regular security assessments and updates
  • Access controls limit data access to authorized personnel only

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. No method of transmission over the Internet or electronic storage is 100% secure.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

For business accounts, we maintain records of bookings, customer information, and analytics for as long as your account remains active, plus a reasonable period afterward for legal and business purposes.

For waitlist emails collected before service launch, we delete your email address from our database immediately after sending the launch notification, as promised.

6. Sharing Your Information

We may share your information with:

  • Business Transfers: If we're involved in a merger, acquisition, or sale of assets
  • Legal Compliance: When required by law or to protect our rights
  • Business Customers: If you are a customer making a booking, your information is shared with the business you're booking with

We do not sell your personal information to third parties for marketing purposes.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Right to access the personal information we hold about you
  • Right to request correction of inaccurate data
  • Right to request deletion of your data
  • Right to object to or restrict processing of your data
  • Right to data portability
  • Right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform, understand usage patterns, and improve our services.

You can set your browser to refuse all or some browser cookies, but this may affect the functionality of our services.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@booksnap.me